Returns & Exchanges
RETURN AND EXCHANGE POLICY:
In the rare instance that you have received a damaged, defective or faulty product, you can file a replacement or exchange claim within 30 days after the shipment has been delivered for a 100% replacement guarantee. You must request and obtain an RMA # in order to process an exchange or replacement in all cases. Merchandise received at our warehouse without a proper RMA # will be refused and/or not processed.
If you have placed the order for a wrong product and have not informed us in writing within 12 hours of the purchase and the product is shipped out, we will charge a 50% modification fee for sending out the correct replacement product.
Please contact us at firstname.lastname@example.org to begin the exchange or return process.
Returns are NOT VALID if the product is simply unwanted, however a 100% merchandise credit will be provided if the product was received in a damaged/ faulty condition, should the customer elect to not receive a replacement product.
STORE CREDITS FOR ONLINE PURCHASES
If you are eligible and an RMA is obtained for a store credit, the credit will be issued to you via email as a store merchandise credit to be used for any other merchandise purchase within 365 days of issuance.